The Competent Supervisor
This training course has been specifically designed to develop the competency of supervisory personnel in the oil and gas sectors by equipping them with the knowledge, skills and understanding to achieve Supervisory Excellence in this critical, high hazard industry. It has long been recognized that the Supervisory level is the leverage that ensures that management decisions are acted on.
On this Supervisory training course you will learn about utilising management and leadership techniques to problem solve day-to-day problems and workforce issues, pro-actively delegate, provide clear communication and direction, effectively develop yourself and others, control your team, your work environment; as well as create a climate and culture for improved safety. This course is essential development for supervisors operating and working in the oil and gas industry.
This training course will feature:
- The unique and important role of the supervisor for organizational success and development
- Practical analysis of risks, creative problem solving techniques to provide effective decisions
- Powerful motivation and delegating skills to control teams
- Excellent interpersonal and communications skills techniques, as well as lead meetings and team briefs
- Developing people, coaching skills and increasing team performance
- Methods in achieving the safety culture and target zero
Course Features
- Lectures 0
- Quizzes 0
- Duration 50 hours
- Skill level All levels
- Language English
- Students 0
- Assessments Yes
Day One: The Importance of the Supervisory Role in the Industry
Competency Description: Supervisors are the key operational role in the organization and you will gain an understanding of the high impact you have on this.
Key behaviours
- Organizational development
- Key leading and management principles
- Creating vision and initiatives
- Managing change
Topics to be covered
- Supervisors as a master key for organizational success and development
- Managing or Leading?
- Power Bases
- Character v Competence
- Inspiring change and innovations leading to continuous improvement
- Personal Accountability, Reliability, Integrity and Honesty to lead your team
Day Two: Problem Solving, Decision Making and Delegation
Competency Description: Supervisors are constantly being subjected to daily problems, both from above, below, as well as from those around. It’s essential that you have a good understanding of the principles involved with undertaking daily workplace problem solving, decision making and effectively delegating
Key behaviours
- Analyzing situations and data
- Lateral and Vertical problem solving
- Decision making process
- Time Management
- Delegation skills
Topics to be covered
- Assessing risks and analyzing problems
- Problem solving and decision making process
- SCAMPER Technique for creative workplace problems
- Time Management and barriers to managing time
- Powerful Job Enrichment and motivation techniques to increase performance
- Mastering the art of delegation: delegating effectively and efficiently
Day Three: Mastering Communication and Interpersonal skills
Competency Description: Communication is an important supervisory skill, from dissemination, to interpretation, top-down to bottom-up, to help you persuade and influence. You will also be faced with many conflict situations, as well as having to hold meetings and give team briefs.
Key behaviours
- Uses a variety of questioning techniques to clarify
- Uses listening skills effectively
- Able to influence and persuade through effective communication
- Uses communication to control and be assertive as needed
- Able to use various sources of communication methods, including meetings
Topics to be covered
- Overcoming communication barriers
- The power of questions
- Active listening skills
- Developing your observation skills to influence the outcome/effects of others
- Persuasion and negotiation: keys to personal influence
- Conflict management: managing conflict assertively
- Effective meeting skills & conducting powerful team briefings
Day Four: Developing your Team and Others
Competency Description: As a supervisor, you will be leading a team. It’s important to realize that the team supports the supervisor. If the team is weak, or not performing then this will have implications on the effectiveness of the role.
Key behaviours
- Developing others
- Team dynamics
- Learning strategies
- Gain feedback skills and techniques
Topics to be covered
- How people learn
- Team development
- Positive development: training and development planning
- Coaching and mentoring for personal and team growth
- Giving powerful feedback to increase optimum performance
Day Five: Leading HSE Excellence
Competency Description: Health and safety is an important area for all supervisors regardless of the role or discipline. The programme concludes with this important area, as the Supervisor you will need to be a Safety leader to lead others by example.
Key behaviours
- Understand the importance of H&S
- Be aware of their impact on the H&S culture
- Create a climate of pro-active H&S
- Lead by example with H&S
- Understand the legal implications of H&S in their environment
Topics to be covered
- HSE culture and defining actions required to improve
- Dealing with Stress (shutdown, failures, emergencies, incidents, disputes with others)
- Behavioural skills in achieving Safety Excellence and target zero
- Commitment and compliance towards HSE documents and standards
- Safety Commitment
- Next Steps
By the end of this training course, participants will be able to:
- Understand the important role and responsibilities of a Supervisor in the organisation
- Determine effective problem solving risk identification and analysis within their working environment
- Apply powerful interpersonal techniques to improve communication in order to effectively delegate and control teams
- Apply development, coaching, mentoring and feedback techniques to increase optimum people performance
- Improve the safety climate and culture across the organisation through their attitude and actions.
This KENSINGTON training course is suitable to a wide range of professionals but will greatly benefit the following individuals who belong in the Oil, Gas & Petrochemicals Industry:
- New & Experienced Supervisors
- Team Leaders & Line Managers
- Projects & Process Engineers & Managers
- Senior Engineers
